We hope you love your new Ice Equestrian product/s just as much as we loved creating them for you. We do understand however that sometimes things don’t go to plan. If you change your mind we will refund the item/s returned to us in the original condition and not used or damaged within 28 days of the date of purchase, however you do need to contact us to le us know that you want to return the goods within 14 days of the date starting when the goods arrived to you.
Ice Equestrian reserves the right to accept or reject refunds where the product is not in a selling condition. If you receive a product in a gift box Ice equestrian reserves the right to deduct a £10.00 fee if the item/s have not been sent back in the original boxes or if the gift boxes have any damage or dirt.
Refunds for the product/s will be paid to the customer after the return arriving to Ice Equestrian and a finished inspection has been completed. If the return is accepted we will reimburse the same way of which the purchase was made. It can take up to 7 working days to initiate a refund, however we do try to do this as quickly as possible. Ice Equestrian do not accept returns on sale items.
Any return product from the mainland UK will be sent an email with a return postage label. Outside UK mainland and International it is up to the customer to send the return back.
Any product/s which you think has been delivered to you faulty or damaged should be notified to Ice Equestrian within 48 hours upon receiving the product/s. If you use the product it will be considered as you accepting the product/s. All products being returned to Ice Equestrian must be in unused and clean condition with all tags still attached to the product/s and in the original packaging (including the outer box for non garment items)
We do try to ensure that your order is correct but we do know that mistakes may happen. If you have any problems at all with your order you may call us on 0800 772 0081 or email us at so that we can deal with this straight away for you. If you do not start a return by the 14th day upon receiving the product/s we will not be able to accept a return. If we do not receive the item by the 28th day after purchase the return will be declined. Returns will not be accepted if the provided returns form has not been filled out and put into your return parcel.
Ice Equestrian Ltd Unit 1a, Ferniehirst Farmhouse, Stow, Galashiels, UK, TD12SP