FAQ

FAQS

Ice Equestrian offers worldwide shipping for all our products. No matter where you are located, we can deliver our high quality products to your doorstep. We understand the importance of convenience and accessibility, which is why we strive to make our products available to all customers around the world. Whether you are in Europe, Asia, Africa or anywhere else, we are committed to providing you with the best possible service ensuring that you receive your order in a timely and efficient manner.

We are pleased to inform you that we offer free shipping on order over a specific amount. The customer is responsible for paying any applicable customs duty.

UK Free Shipping on all orders over £85.00

EU Free Shipping on all orders over £180.00

USA & Canada Free Shipping on all orders over £200.00

Asia Free Shipping on all orders over £250.00

Australia & New Zealand Free Shipping on all orders over £300.00

Middle East Free Shipping on all orders over £350.00

We offer 3 channels for you to contact us. You can reach us thought our website’s contact form by email or by telephone. We are available to assist you with any enquiries you may have. We strive to provide prompt and efficient responses to ensure your satisfaction. Please do not hesitate to reach out to us for any assistance you may need.

Our return policy is designed to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may return it withing 28 days for a refund.

If you change your mind about your purchase we will refund the item/s returned to us in the original condition and not damaged or used within 28 days of the date of purchase, however you do need to contact us to let us know that you want to return the goods within 14 days of the date starting when the goods arrived to you.

The item/s must be it its original condition and packaging with tags still attached and not been used. Proof of purchase needs to be provided. Shipping and handling fees are non-refunable.

Refunds for the product/s will be paid to the customer after the return arriving to Ice Equestrian and a finished inspection has been completed.

We do try our best to ensure your order is correct but we do know that mistakes may happen. If you have any problem at all with your order you can call us on 0800 772 0081 or you may contact us using the contact form

You may read the full terms and conditions here

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