Privacy & Cookies Policy

This is the Privacy Policy for Ice Equestrian Ltd. Unit 1a Ferniehirst Farmhouse, Stow, Galashiels, TD12SP. 

Telephone Number 0800 772 0018

This Privacy Policy aims to give you information required on how Ice Equestrian Ltd collects and processes your personal data through the use of this website, including any data you may provide through this website when you create an account, sign up to our newsletter or purchase a product or service. Ice Equestrian is the controller and responsible for your personal data.

At Ice Equestrian we take your privacy and trust seriously. This Privacy and Cookie policy (Privacy Policy) is intended to let you know and outline how any personal data collected from you via our website  “Ice Equestrian” www.ice-equestrian.co.uk will be protected, used, stored and processed by “us” to communicate with you and to deliver an excellent service.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

We collect the following types of information about you.

When you purchase a product from Ice Equestrian’s website, we collect the personal information which you have provided. This will include

  • Your Name
  • Postal Address
  • Shipping Address
  • Telephone Number
  • Email address

WHAT DATA DO WE COLLECT?

We collect personal data when you purchase from this website, contact customer service, create a user account or when you visit our website. Such personal data includes name, address, telephone number, email address, IP address, website usage  and any other information you voluntarily provide us with. 

WHY DO YOU COLLECT PERSONAL DATA?

We use this data to manage customer accounts, to provide you with the goods and service you want to purchase and to help you with any orders or refunds.


SHARING YOUR PERSONAL DATA

We work with selected service providers who carry out certain functions on our behalf.(Example) delivering orders purchased, finance, companies that assist with processing payments and providing finance.

We only ever share data that will enable our partners to provide their services. 

These companies are required to keep your personal data safe and must not use it for their own marketing purposes.

MARKETING NEWSLETTERS AND KEEPING IN CONTACT WITH YOU

“we” (Ice Equestrian) will, if you have given consent provide you with information about products, services, sales, marketing and social media. 

We will not share any personal information outside Ice Equestrian.


SECURITY HOW DO WE STORE AND PROTECT YOUR DATA?

We endeavor to protect your data by storing it on secure servers and to safe guard your personal data which reduces the risk of misuse, loss. unauthorised access, disclosure and alteration.

Where “we” Ice Equestrian have given you (or you have chosen) a password which enables you to access restricted areas of the website, it is your responsibility for keeping the password confidential and safe. We ask, for safety and security reasons not to share your password with anyone.

YOUR LEGAL RIGHTS

You have the following rights to your personal information: Access, you do have the right to access data we hold about you. For security reasons we will need you to prove your identity before we release any personal data to you.

Rectify or Erase: You do have the right to request that we rectify or delete any personal data that we hold about you (unless we have the legal right or the responsibility to retain it).

Change of preferences: You can change your data preferences at any time. (Example) if you have given any consent to direct marketing and have decided you no longer wish receiving marketing communication you can opt-out (unsubscribe) or contact us.Restriction: You do have the right to restrict the use of personal information if the data is not correct, our use of the information is unlawful or if we no longer need the data for the purpose of which we hold it. Complaints: If for any reason you are not happy in the way that we have handled any of your personal data, please contact us.

If you ask us to stop processing your personal information in a certain manner or erase your personal information, and this type of information is needed to facilitate your use of the website or is required for us to enable us to provide you with a service (example) to manage your account, you may not be able to use the service or website as you did previously.

The rights above DO NOT expand outside personal data.To apply to any of the above please send us an email and we will give you an address for you to send a hand written letter which is requested from Ice Equestrian for security purposes.

WHAT ARE COOKIES? WHY DO WE USE THEM?

Cookies are small text files stored on your computer, phone or any other device when you visit our website “www.ice-equestrian-equestrian.co.uk

Cookies do NOT contain any personal, confidential information and are not harmful.

Cookies are small text files which are stored on your devices when visiting a website, your web browser remembers these cookies and, when returning to a website.

Cookies allow a website to function correctly and effectively, giving you a better shopping experience.

NECESSARY COOKIES

These cookies are essential in order for you to be able to move around the website. Without these cookies, services offered by the website will restrict access such as (example) logging into your account, access to your order history, adding things to a basket.

PERFORMANCE COOKIES

These cookies collect information about how you use our website, but do not collect any information which identifies you. The data collected by these cookies is to improve improve how our website works. (Example) which pages and products are visited most often.

GOOGLE ANALYTICS

These cookies are used to collect information about how visitors use our website. The information is used is to compile reports which lets us improves our site. This information is collected in an unidentified form, including the number of visits to this site, which country you have arrived at the site and which pages you have visited on the site. You can opt out of these cookies by visiting this link https://tools.google.com/dlpage/gaoptout.

PRIVACY POLICY UPDATES

You will be notified of any changes to this “Privacy Policy” by “us” Ice Equestrian posting the amendment terms on the website. Changes and clarifications will take effect immediately upon the posting of the website. We recommend for you to occasionally check this page to make sure you are happy with any changes.

We can amend any of our policy information at any time. Ice Equestrian will not personally inform you of any amendment to this policy.

If you do not accept any of the above please do not use this website.

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